Frequently Asked Questions (FAQs)
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Frequently Asked Questions
Answers to common questions on getting started, subscription options and technical settings:
What’s the difference between the online and local servers?
Can I install the local server multiple times?
How many students can access an Educational Subscription?
How do I manage users in my Organization Account?
When I invite a user it says the account doesn’t exist?
Is there any access limitations for users in my Organization Subscription?
What happens to user accounts I remove from my Organization?
Can I be part of multiple organizations at the same time?
Do I need to use a credit card for the 1-month free trial?
What is a basic plan?
How can I pay for my subscription?
If I want an Enterprise or Education Organization account, do my team members need their own subscriptions?
Are there upfront costs or additional fees?
Can I upgrade or downgrade at any time?
Will my subscription automatically renew?
What is your cancellation policy?
Updates and Technical
How are the servers and platform updates carried out?
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