Frequently Asked Questions (FAQs)
How can we help you?
Frequently Asked Questions
Answers to common questions on getting started, subscription options and technical settings:
What’s the difference between the online and local servers?
Can I install the local server multiple times?
How many students can access an Educational Subscription?
How do I manage user accounts in my Organisation Subscription?
When I invite a user it says the account doesn’t exist?
Is there any access limitations for users in my Organisation Subscription?
What happens to user accounts I remove from my Organisation?
Can I be part of multiple organisations at the same time?
Are there upfront costs or additional fees?
Will my annual subscription automatically renew?
Can I upgrade or downgrade at any time?
What is your cancellation policy?
How can I pay for my subscription?
Updates and Technical
How are the servers and platform updates carried out?
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