Frequently Asked Questions

Find answers in our comprehensive FAQ

Here you can explore our comprehensive collection of frequently asked questions. Within this resource, you’ll find answers to our most common inquiries, tailored to address your potential concerns.

Getting started

What’s the difference between working locally and computing on demand?

We give our paid users two platform connection options. Both have the same functionality:

Local workspace – installed onto your computer directly, you can take full advantage of your devices performance. The local workspace reduces internet connection requirements and there is no time limit for access.

On demand – as an alternative to direct installation on your computer, you can access one of our globally located servers that best matches your location.

Can I install the local workspace multiple times?

Absolutely, the Local Workspace can be installed on multiple computers in your network. Also any student or remote colleague can install on their personal computers or laptop. For a step by step walkthrough to install the local workspace go to our learning page here. When installing the launcher, the gateway and local workspace will automatically be installed, allowing you to both run emulations and make the connections between your third-party software in just one quick installation.

How do I use my cloud-computing credits?
When you launch an online workspace, you can select how many hours you want to connect for. Your credits are then taken from your credit balance. Any time remaining that you don’t use, you will get your credits back. For example, launching an online workspace for 4 hours (4 credits), but only using 2:34 hours, gets you 1 (rounded) credit back.

Technical questions

How are the servers and platform updates carried out?

All updates are automatic and free. If the setting for “Automatic updates” is enabled in the Simumatik Launcher the latest versions for the Workspace and Gateway will be updated automatically on restart. The Online Workspace will always be up to date, meaning the user doesn’t need to take any action.

Where can I ask questions?

For any technical or practical questions, please go to our open Community Forum.


How do I manage users in my organization account?

Both Education and Enterprise accounts work in the same way. Invite, add or remove users linked to your organization anytime you want. You can set different user permissions, giving different levels of access. All users you want to invite will need to create their own personal user account.

Can I manage credit limits for users in my organization?

As an organization admin, you can limit the credit usage for any member in your organization.

Can I be part of multiple organizations at the same time?
Of course! You have the ability to jump from one organization to another using your personal account. Please be aware that an organization account cannot be added to other organization accounts.
Will I loose my cloud-computing credits at the end of my subscription period?
If you do not use all your credits during the subscription period, these will roll over to the next. Maximum credit roll-over is stated in your subscription plan.

Can’t Find What You’re Looking For?

No problem. Have a look at these additional resources or contact us directly and we will help you as best we can.

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