Preguntas frecuentes

How can we help you? Check out our frequently asked questions

Preguntas frecuentes

Getting started

We give our paid users two platform connection options. Both have the same functionality:

Local workspace – installed onto your computer directly, you can take full advantage of your devices performance. The local workspace reduces internet connection requirements and there is no time limit for access. Find the walkthrough to installing aquí.

On demand – as an alternative to direct installation on your computer, you can access one of our globally located servers that best matches your location. Find details aquí and check your subscription plan for your credit allowance.

Absolutely, the local server can be installed on multiple computers in your network. Also any student or remote colleague can install on their personal computers or laptop. For a step by step walkthrough to install the local server go to our learning page aquí. If accessing for the first time and you need to connect 3rd party software you’ll need to install the gateway too. Further details can be accessed aquí.

When you launch an online workspace, you can select how many hours you want to connect for. Your credits are then taken from your credit balance. Any time remaining that you don’t use, you will get your credits back. For example, launching an online workspace for 4 hours (4 credits), but only using 2:34 hours, gets you 1 (rounded) credit back.


As an initial allowance, we give 100 seats as part of an Education organization account. We do offer more if you need them, which we cost on an individual basis. Get a quotation directly from us based on your requirements.

Both Educación and Enterprise accounts work in the same way. Use a default user for the organization (e.g.  to purchase the subscription and act as the administrator. Then, invite, add or remove users linked to your organization anytime you want. For example, when a course or a project finishes, you can remove existing users and set up for your next one! You can also set different user permissions, giving different levels of access. All users you want to invite will need to create their own personal user account, which they can do via sign up on our website.

As an organization admin, you can set maximum usage limits for any members so you have total control.

Make sure that the user you have invited has logged into the platform at least once in order to successfully invite them. Also control the spelling of the email address to the user again. If you are still having problems, contact our support and we will help you.

For both Educación and Enterprise, when you remove a user from your organisation they will lose access to your private content, but still keep their personal user account.

Of course! You have the ability to jump from one organization to another using your personal account. Please be aware that an organization account cannot  be added to other organization accounts. 

If you do not use all your credits during the subscription period, these will roll over to the next. Maximum credit roll-over is stated in your subscription plan.


Tu plan estándar de prueba gratuita de 1 mes no requiere que introduzcas los datos de la tarjeta de crédito para empezar, por lo que no se renovará automáticamente cuando haya terminado. Si eliges no introducir un método de pago para mantener tu plan estándar de pago, tu cuenta se degradará automáticamente a un plan básico en el que perderás el acceso a todas las funciones de pago.

Un plan básico te permite mantener cualquier creación de contenido, pero te restringe la posibilidad de modificarlo y crear nuevos contenidos. Se pierde el acceso a todas las funciones de pago. Por otro lado, las cuentas del plan básico pueden seguir añadiéndose a una organización y acceder a todas sus funciones de pago.

You can pay monthly by credit card for our standard subscription plan. Education and Enterprise annual subscriptions are paid via an invoice. To get a quote for your organization click aquí y rellenar la información requerida.

Tenga en cuenta que no hay diferencia de precio con los métodos de pago.

Si tienes una cuenta Enterprise o Education para tu organización, tienes un número de puestos dedicados. Los miembros de su equipo no necesitan su propia suscripción. Todo lo que tienen que hacer es registrarse y crear una cuenta de usuario. Incluso cuando el periodo de prueba ha terminado, las cuentas del plan básico pueden seguir añadiéndose a su organización y acceder a todas las funciones de pago.

Cuando te suscribes con nosotros, aceptamos el pago del mes o del año por adelantado, dependiendo del plan que tengas. Todas las actualizaciones y el mantenimiento de la plataforma son gratuitos.

Puede ampliar o reducir su suscripción en cualquier momento entrando en y seleccionando el botón de actualización. Puede actualizar su plan básico a nuestro plan estándar de pago cuando termine su prueba gratuita inicial, o puede póngase en contacto con nosotros para solicitar un presupuesto when you’re ready to set up an Education or Enterprise organization and collaborate with others. When you decide to upgrade or downgrade, you will be charged straight away based on the new plan selected, regardless of where you are in your

Los planes estándar individuales se facturan mensualmente y se renovarán automáticamente al final de su ciclo de facturación mensual. Puedes cancelarlo en cualquier momento antes de esa fecha para asegurarte de que no se traslada a un nuevo mes.

Organization plans in Education and Enterprises that are invoiced annually will not renew automatically. We will contact you in advance of your renewal date with the option to continue or canc

We make sure your initial subscription credit allowance included is enough to support most individuals and organizations. However, if you do need to purchase more our pricing is:

500 extra credits = 25€

1,000 extra credits = 50€

5,000 extra credits = 250€

1 credit equals 1 hour. contact us directly for purchase.

Si decides dejarnos, puedes cancelar en cualquier momento a través de la página de tu cuenta. A los clientes del plan mensual se les cobrará hasta el final de su ciclo de facturación actual, donde seguirán teniendo acceso hasta que se cierre la cuenta después de esta fecha. Los clientes del plan anual mantendrán el acceso a la plataforma hasta el final de su ciclo de facturación anual. Simumatik se adhiere al período de reflexión de 14 días de la UE para los nuevos clientes del plan anual. Si desea cancelar dentro de los primeros 14 días de su suscripción anual de pago, obtendrá un reembolso completo.


All updates are automatic and free for paid users. Local server installations will search on launch for the latest version and automatically install them. The online server will always be up to date, meaning the user doesn’t need to take any action.

Still can't find what you're looking for?

No problem. Contact us directly and we'll help you as best we can.