Frequently Asked Questions (FAQs)
How can we help you?
You have questions. We have the answers:
What’s the difference between the online and local servers?
Can I install the local server multiple times?
How many students can access an Educational Subscription?
How do I manage user accounts in my Organisation Subscription?
When I invite a user it says the account doesn’t exist?
Is there any access limitations for users in my Organisation Subscription?
What happens to user accounts I remove from my Organisation?
Can I be part of multiple organisations at the same time?
Are there upfront costs or additional fees?
Will my annual subscription automatically renew?
Can I upgrade or downgrade at any time?
What is your cancellation policy?
How can I pay for my subscription?
Updates and Technical
How are the servers and platform updates carried out?
Still can’t find what you’re looking for?
No problem. Contact us directly and we’ll help you as best we can.